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+441268 200421 - Enquiries@journetjewellery.co.uk
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General Information

You can place an order for Journet Jewellery through our store page on our website

PayPal pay in 3.

We currently accept card payments through debit/credit transactions, instalment payments through Klarna and bank transfers.

Use rows to highlight unique features,
sizing information,
or other sales information.

Use rows to highlight unique features,
sizing information,
or other sales information.

No expiry date.

Not at present.

Yes, sales tax is charged on every order.

Contact Journet Jewellery through enquiries@journetjewellery.co.uk, and we will send you an update as soon as the item is available back in stock.

All our stones and gemstones are ethically sourced.

If you need any extra help with your purchase at Journet Jewellery, contact the support team at enquiries@journetjewellery.co.uk.

All purchases made through Journet Jewellery have a 12-month guarantee against any manufacturing defects.

Contact us directly and we are able to provide appraisals for insurance at £50 for an item. If more than one item is provided, then it is £50 plus £35 for each subsequent item.

Jewellery

Journet Jewellery currently sells gold at 9ct & 18ct.

The difference between the different Carat of metal is based on the purity of the gold. For example, 18ct gold is hallmark stamped as 750 as it is 75% pure gold and the other 25% is mixed with other metal alloys to strengthen the gold.

Journet Jewellery does provide jewellery products with gemstones, as well as the services of experienced gem setters to make gemstone change requests (subject to availability).

Use rows to highlight unique features,
sizing information,
or other sales information.

All our jewellery states the specifics of the purity of precious metals.

All purchases through Journet Jewellery come with a free engraving service on a set amount of characters, provided there is enough to do so on request of the engraving placement. Our engraving service uses laser engraving.

Sizing

Journet Jewellery offers jewellery resizing services for rings, necklaces and bracelets.

Wrap string or paper around the base of your finger and mark the point where the ends meet with a pen. Measure the string or paper with a ruler (mm) then divide by 3.14 (or Pi) to get the diameter of the ring. Pick the closest measurement on a ring size chart to find your ring size.

Journet Jewellery offers a jewellery resize service allowing us to custom make the ring to any size. Price may be subject to an increase in the sizes sold above what is sold in our stores.

Journet Jewellery offers adjustable bracelets and necklaces in our store, usually stated in the product description. Our adjustable products usually have jump ring “stations” for the clasp to attach to different measurement intervals.

Shipping

Journet Jewellery aims to ship out our products within 24-48 hours of placing your order.

The shipping we provide is tracked shipping via Royal Mail.

Yes, you will need to pay additionally for customs and duties.

No, we do not ship to P.O. boxes and APO/FPO/DPO addresses.

Yes, all shipping is through the tracked delivery service via Royal Mail and can be tracked on their official website.

Yes, we insure all packages in transit.

Gift wrapping can be requested separately at a cost of £4, however, each item comes gift boxed initially.

The item will then go to your nearest local depot.

Returns

Journet Jewellery can offer a full refund or exchange provided the item is returned to us unworn and in its original packaging within 30 days. This excludes personalised or bespoke items.

Please contact us for further details.

Any returns must be sent back with full insurance and tracking as Journet Jewellery is not responsible for the carrier’s loss or damage to the item.

Journet Jewellery does not offer free postage return labels with our purchases.

The cost of the return is borne by the customer, Journet Jewellery does not offer free return labels.

Returns are within 30 days for a full refund or exchange. Personalised items excluded.

Care

All jewellery should be removed before sleeping, especially bracelets and necklaces as these can get caught in your sleep (longer lengths are much more prone to this). We also recommend removing your jewellery before swimming too.

As with gold jewellery, gemstones should proceed with the same care, especially with swimming in the sea as the salt may damage certain types of gemstones.

If the scrolls on your earring backs have been pulled loose then pushing the scrolls together will tighten the earring backs. If you are unsure or unable to do this, then you may send the earring back to our workshop in order to get this issue resolved.

Brand

Journet Jewellery was founded by Sam Journet.

Our team at Journet Jewellery with the help of our manufacturing partners.

Journet Jewellery has been trading since June 2021.

Journet Jewellery was founded and located in Essex, United Kingdom.

Customer Support

All enquiries can be made through enquiries@journetjewellery.co.uk.

Our available hours are 10:00 – 17:00. Monday to Friday.

Our customer support team will help you deal with any issues and provide services in order to handle these issues.

Payment

Contact your card provider as this is most likely to be an issue with your card.

Contact us immediately in order for us to resolve this issue. 

We currently do not offer finance payments.